We pride ourselves on our lifetime warranty and customer service. We make gear that will last a lifetime!
Zacuto USA warrants for the life of each Zacuto product, that it is free from defects in material and workmanship. Subject to the conditions and limitations set forth Zacuto will, at its option, either repair or replace any part of its products that prove defective by reason of improper workmanship or materials. Repaired parts or replacement products will be provided by Zacuto on an exchange basis, and will be either new or refurbished to be functionally equivalent to new. If Zacuto is unable to repair or replace the product, it will issue store credit for the current value of the product at the time the warranty claim is made. This warranty covers only repair, replacement or credit for defective Zacuto products, as provided above. Zacuto is not liable for, and does not cover under warranty, any other equipment bought from Zacuto that is not designed and manufactured by Zacuto and under the Zacuto brand. This warranty excludes 3rd party equipment, and or equipment attached to Zacuto products. In the event of a claim, Zacuto's sole obligation shall be repair/replacement of the product. In no event will Zacuto be responsible for incidental, consequential, or special loss of property, however caused. As well, in no event will Zacuto have any personal liability whatsoever. There is no registration necessary.
Zacuto Limited One Year Warranty
Zacuto USA electronic devices come with a limited one year hardware warranty. The limited hardware warranty covers defects in workmanship and materials of our products for up to one year. This warranty does not cover any damage to this product that results from improper installation, accidents, abuse, misuse, negligence, natural disaster, insufficient or excessive electrical supply (if applies), abnormal mechanical or environmental conditions, dust or any unauthorized disassembly, repair or modification.
Pixel Policy All LCD panels have dead pixel or dots if you look with a magnifier. With our EVF both situations apply. When the Z-Finder is on the EVF screen, we are magnifying so dead pixels become more noticeable and with the EVF up we are not magnifying so dead pixels or dots are un-noticeable. Our policy is: With 2.5x or 3x Magnification: No more than 2 dead white pixels and less than 10 dead Red, Green or Blue dots visible.
Questions? Email firstname.lastname@example.org